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what if there are missing parts?
Posted: Wed Mar 20, 2024 10:31 pm
by Bulgur
Hi
I am currently building MFH MacLaren M19. Today I noticed that some parts were missing
Thanks for your input, I am probably not the first one with this problem.
Re: what if there are missing parts?
Posted: Thu Mar 21, 2024 12:40 am
by Leftkeys
No you aren’t. I’ve had the same issue, once the part was missing and the other times I’d messed up the part. MFH is really good about this (not so during COVID) but if you write them and tell them the part is missing or that you need a replacement they’ll be very responsive. I ask for the replacement part and offer to pay the price. From my perspective, I’ve had a 100% success.
Here’s the email I use, “
cus@modelfactoryhiro.com” or “
mfh.cus@gmail.com”.
It used to be that Kyoto Hiro would respond directly, delightfully so. Not sure she hasn’t delegated this but good luck!