View topic - Any contact with Gravity Colors USA lately?

Any contact with Gravity Colors USA lately?

Ask away....

Re: Any contact with Gravity Colors USA lately?

Postby viperdoug » Wed Jun 24, 2020 10:46 am

Wow sorry to hear about the problem with Gravity. I had not ordered for 2 years because what I had been reading so I thought I would try one more time. I then placed an order in Jan 2020 and got my paint in less than 2 weeks, I guess I got lucky. To bad because I still think he has the best paint for our hobby.
viperdoug
Formula e
Formula e
 
Posts: 45
Joined: Fri Apr 01, 2011 5:35 pm

Re: Any contact with Gravity Colors USA lately?

Postby badun » Wed Jun 24, 2020 11:25 am

To be completely fair their Support page does clearly state that they are experiencing COVID-19 delays and that phone communication is best (but to expect to leave a message). In my official response to the PayPal case I suggested that they provide those disclaimers in their emailed receipts. All other companies that have had virus impacts have been proactive in their communication so it didn't occur to me to look on their support page.

Caveat emptor, I guess.
User avatar
badun
Team Owner
Team Owner
 
Posts: 879
Joined: Sat Jul 25, 2009 8:49 pm
Location: NE Florida, USA
Favorite F1 Team: Not Mercedes

Re: Any contact with Gravity Colors USA lately?

Postby Alonso » Wed Jun 24, 2020 3:56 pm

badun wrote:Thanks, that answers my question. I was looking for the Bentley Speed 8 Le Mans Green color for the recent MFH kit and they claimed to have it. Scale Finishes doesn't carry it and it is on back order at Hobbyworld USA (I assume because of shipping delays). I'll chalk up the Gravity experience as a lesson learned and wait for the Zero version to make its way to the US.

Colors for stock cars are easy to replicate since paint codes are public, but not colors for race cars. Race teams use to keep their paint codes in secret. Usually hobby paint manufacturers invent them (I know the case of Zero), but Gravity Colors Spain looks having the perfect match. If you are going to purchase the paint from anoter manufacturers, it would be interesting comparing them with the Spanish one. They do have the perfect match. And more for painting such expensive model. I would give them a chance. They have checked a sample at Goodwood Festival of Speed with the actual car.
Image
Image
Alonso
Spectator
Spectator
 
Posts: 7
Joined: Wed Jul 08, 2015 2:39 am
Favorite F1 Team: Ferrari and McLaren

Re: Any contact with Gravity Colors USA lately?

Postby badun » Thu Jun 25, 2020 8:54 pm

I received my order from Gravity USA today along with a coupon for a free bottle of paint and some pipettes. They (or he, I don't know if it is a one-man shop or not) took my suggestion to make the backlog notice more noticeable and they/he added it to the email receipt. Your mileage may vary. I'll definitely do a comparison between whichever paints I end up with!
User avatar
badun
Team Owner
Team Owner
 
Posts: 879
Joined: Sat Jul 25, 2009 8:49 pm
Location: NE Florida, USA
Favorite F1 Team: Not Mercedes

Re: Any contact with Gravity Colors USA lately?

Postby danibear » Thu Jun 25, 2020 9:21 pm

badun wrote:I received my order from Gravity USA today along with a coupon for a free bottle of paint and some pipettes. They (or he, I don't know if it is a one-man shop or not) took my suggestion to make the backlog notice more noticeable and they/he added it to the email receipt. Your mileage may vary. I'll definitely do a comparison between whichever paints I end up with!


And don’t forget Tamiya also released their Lacquer paints, called LP-xx.

I saw many good reviews, I placed an order of like 10-15 bottles. Will arrive in September in USA...... I will give them a try as well. Usually, I only use Finisher’s, but hard to get some specific colors some times.
danibear
F2 Champion
F2 Champion
 
Posts: 171
Joined: Fri Jan 25, 2013 9:58 pm
Favorite F1 Team: Ferrari

Re: Any contact with Gravity Colors USA lately?

Postby Ichitoe » Sat Aug 01, 2020 12:00 am

badun wrote:A few minutes after I filed the PayPal grievance I got a response from Gravity as well as a shipping notice. The response said they have thousands of backlogged emails and that I should have called them. None of which explains why I had to go through PayPal to get an order over a month old shipped. Or why complaint emails from PayPal get immediate attention but thousands of customer emails do not. But there you go. I will soon be awash in Bentley Metallic Green and will be able to pick from the best among them!


Yep, similar thing happened to me. No replies to emails or voice messages to him for over a month, but once I filed a grievance with Paypal, I got a message the next day disputing I had ever contacted Gravity and that my order was being processed. In a following message, he says my order was shipped the next day, but he didn't provide a tracking notice. We'll see if the items arrive...

Won't be doing business with Gravity US again.
Ichitoe
Spectator
Spectator
 
Posts: 7
Joined: Sat Apr 14, 2018 12:53 pm
Favorite F1 Team: Lotus, Ferrari & Mclaren

Previous

Return to Questions



Who is online

Users browsing this forum: No registered users and 3 guests